Continuity & Operations Support for Service-Based Businesses

Continuity & operations support that keeps your business moving

Simple, practical support to help you look after your clients, your work and the business you’ve built – even when you can’t be there.

I’m Bec – I help service-based business owners put simple, practical protection around the businesses they’ve worked hard to build.

With 15+ years in operations, major event management and senior leadership roles, I’ve seen how easily things can stall when everything relies on one person.

Most business owners already have more in place than they realise – it just hasn’t been captured in a way someone else could follow. That’s where I come in. I help you pull out what matters, strengthen how things run behind the scenes, and make things feel lighter and more manageable.

Whether you need a practical backup plan or experienced operational support, I’m here to help you protect what you’ve built.

Hello!

how i support your business

Continuity planning that protects your clients, income and reputation
Practical plans shaped around how your business actually runs
Operational support that reduces how much sits on your shoulders
Behind-the-scenes help that keeps things moving without adding to your plate

continuity isn’t about crisis – it’s about care

You care deeply about your clients, the work you deliver, the relationships you’ve built, and the reputation you’ve earned.

And when so much of that relies on you, it’s natural to want a bit more protection around your business, but you feel like:

This isn’t about being behind or disorganised – most business owners grow quickly and end up carrying more than they planned to.

A continuity plan simply makes it easier for others to support you when you can’t be there.

where does your business stand right now?

Most service-based business owners have never stopped to ask:

what would actually happen if I couldn’t work for a few weeks?

The Business Back-Up Check takes three minutes and gives you a clear, honest picture of where things stand.

Trusted by service-based business owners

    
 
 
         
   Emmy Petersson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I run three different businesses and walked into this session with a head full of ideas and low clarity on where to focus first. An hour later, I walked away with genuine clarity. Bec has a natural talent for cutting straight to the core of things. We worked through my numbers and everything on my plate, sorting it into what to stop, start and explore, and separating what pays the bills from what I just love doing. She didn't just leave me with a strategy, she turned it into clear action steps, so I walked away with a genuine focus for the next quarter, anchored to a real number instead of a gut feeling. What I loved most was how practical and personal it felt: no fluff, just someone asking exactly the right questions about my own business. If you're a small business owner with too many ideas and not enough hours, I can't recommend Bec enough.
  
 
        
   Hayleigh Watson 
 
 
 
 Trustindex verifies that the original source of the review is Google. When I was preparing to go on maternity leave, finding someone I could trust with my business felt like one of the biggest decisions I had to make. Bec stepped into the role of OBM with only a few weeks of onboarding before I finished up, and from day one she made the transition seamless. She quickly developed a deep understanding of both the business and the people within it. She built strong relationships with my team and clients, handled everything with professionalism and care, and consistently communicated clearly and proactively. The feedback from clients during this period was exceptional. What impressed me most was Bec's ability to take ownership. Following the birth of my son, I needed to step away far more than anticipated, and knowing Bec was there gave me complete confidence that everything would continue running smoothly. She embodied the values of my business, made thoughtful decisions, and managed the day-to-day operations with minimal support from me. Bec is highly organised, an excellent communicator, and someone who genuinely cares about the businesses and people she supports. I wouldn't hesitate to recommend her to any business owner looking for a capable, trustworthy and dependable OBM.
  
 
        
   Benita Bensch 
 
 
 
 Trustindex verifies that the original source of the review is Google. Working with Bec from The Ops Side has made a real difference in my business. Bec brings strong attention to detail alongside clear strategic thinking. She’s proactive, reliable, and thoughtful in how she approaches her work — always considering the bigger picture and the client experience, not just the task in front of her. I value her initiative, her systems thinking, and her ability to keep things moving with ease and consistency. She communicates clearly, provides regular updates, and gently reminds me of things I’ve mentioned in relation to my goals, which I really appreciate. When things get tricky, she sticks with it and finds a way through. Bec is professional, warm, and very easy to work with, and I genuinely feel like we’re in it together. I’m very grateful for her support and would happily recommend her to anyone looking for operational or administrative help they can trust.
  
 
        
   Mariana Gaona Lopez 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bec was outstanding helping me organise my first workshop. From beginning to end Bec was  extremely thorough and helpful about the options for our venue, as well as communicating with the venue on my behalf. Saved me a lot of mental load of which I am ever so grateful.
  
 
        
   Darren Allen 
 
 
 
 Trustindex verifies that the original source of the review is Google. A brilliant no-nonsense operator, working with Bec is easy especially when the work is hard. Her enthusiasm, industry contacts, reputation and body of work is impressive - I'm delighted in her new venture of The Ops Side, this will create better opportunity for my small business to grow on the existing work I've partnered with Bec on.
  
 
  
  
 
 
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