You didn’t start your business to be stuck in admin, clunky spreadsheets or rostering headaches. But somewhere between growth and the day-to-day demands, your operations never quite caught up.
This is for regional business owners (and the right-hand people who support them) who’ve outgrown their DIY setup, but don’t know where to start when it comes to getting their back-end sorted.
No generic advice. No cookie-cutter solutions. Just practical, hands-on help to get your business working as well as the rest of it looks from the outside.
We kick things off with a full-scale review of how your business actually runs. We’ll map your systems, workflows and team processes, so we can see what’s working, what’s holding you back and what needs attention. You’ll get a tailored action plan and a clear picture of where to focus first.
This is where I get stuck in. With the plan in place, I’ll start fixing what’s not working, streamlining workflows, setting up systems and making sure your day-to-day runs better. You’ll start seeing things shift from clunky to clean, with less double handling and more breathing room.
Change only works if it lasts. I’ll ensure the new systems are embedded, provide training for your team and set up any resources needed for a smooth handover. After we wrap up, you’ll have everything in place to keep things running smoothly, with the option to reach out for ongoing support if needed.
Every business is different, which means the solutions I put in place are tailored to your team, tools and ways of working. But in most cases, the support involves strategic and operational improvements like:
Untangling manual processes that are slowing things down
Setting up practical tools to workflows unique to your business
Making it easier for your team to know what to do and how to do it
Improving the way your business runs day-to-day, with better tools, clearer steps and less reliance on your memory
Support that gives you time back, without you having to figure it all out first
Support that’s designed for you
For the thriving regional business owner who deliver high-quality services, leads a talented team and has strong client demand, but messy operations are getting in your way everyday.
For the not-so-small-anymore businesses that that are still using sole-trader-style systems (or no systems at all).
For the in-demand professional who needs someone experienced to take the lead and just sort it out, with minimal hand-holding.
For the future-focussed you who’s ready to invest in better operations, even if you’re not quite sure what that looks like yet.
I’m Bec, your trusted operations specialist
I have over 15 years’ experience helping businesses run better behind the scenes.
I work with regional businesses that have outgrown their sole trader setup, but haven’t had the time or headspace to change how things run. I bring structure, support and smart solutions, without adding more to your to-do list.
I’m here to get things done for you – calmly, clearly and with as little disruption to your day as possible. Clients trust me to jump in, figure things out quickly and make meaningful progress. No hand-holding required, just a steady hand and a plan.
Systems are the tools (like software) you use to run your business. Operations are the processes and structure behind how your business actually works and include your team, communication and delivery. I help make sure the tools and the way you work actually fit together, and enhance the way your business runs day-to-day.
Because good things com in threes, right?!
And, it’s long enough to review, fix and establish meaningful changes, without dragging on. We’ll tackle what’s doable in that time and clearly scope anything additional.
Plenty – I’m an Asana Specialist and Google Workspace extraordinaire. I’m confident and experienced in many more, including Employment Hero to ClickUp, ServiceM8, Xero and HubSpot.
But the platform matters less than the process. I focus on finding the right systems and making things work for your business, not fitting you into a template.
Yes, ongoing support is available where it makes sense. We’ll chat about what’s needed and tailor a plan.
An operations specialist helps your business run better behind the scenes. I review how your systems, processes and team workflows are functioning, then make practical changes that reduce double handling and manual tasks, so you and your team can focus on the work that really matters.
No, I take on a more strategic, project-based role. I look at the bigger picture of how your business operates and where your strengths and weaknesses are, and deliver solutions that reduce manual work, improve systems, and support long-term growth.
If you do need help with day-to-day admin, I can help you figure out the right support to bring in.
I work with a wide range of service-based regional businesses, from financial services and health providers to trades, consultants and non-profit organisations. If your team is juggling data manually, chasing info across inboxes or stuck in outdated processes, I can help plan and deliver better process and tools.
Yes. Whether you need help choosing the right tool or setting up something like Employment Hero, ServiceM8, Google Workspace, Xero or a CRM, I’ll make sure it’s set up properly, documented, and easy for your team to use.
If it’s a larger, more complex setup, we might need to extend the timeframe or stage the work beyond the three-month package, but I’ll flag that early. I don’t handle marketing systems (like funnels or email automation), but I can connect you with trusted specialists if that’s what you need.
My core service is a three-month engagement because it leads to real outcomes, not just a to-do list. I don’t believe in dropping an audit on your desk and walking away. This model gives us time to review, fix and establish meaningful changes.
That said, if you have a smaller project, feel free to get in touch, as I may still be able to help you, or point you in the right direction.
Absolutely. If you’re a solo operator but your business is growing fast, or you’re keen to set things up properly before bringing on support, this service can still be a great fit. We’ll focus on building the right systems and structure now, so you’re not scrambling later.
